Michael P. Netherland

9980 Buckingham LN

Frisco, TX 75035

Mobile: 469-525-3444

mikenetherland@gmail.com

 

I am a seasoned Network Technician with over sixteen years of experience working with a multitude of wireless and wireline technologies. I have in-depth knowledge of Alcatel-Lucent/Tellabs, Samsung, Ericsson, and Nortel equipment. I have a proven track record of working cohesively with RF Engineering teams, Field Technicians, Tier II Technicians and Local Exchange Carriers to identify, troubleshoot and resolve network outages.

 

Work Experience

 

February 2015-Present

ApexNOC

 

NOC Technician

 

·   Responsible for monitoring, troubleshooting and support of customer networks

 

·   Utilizing Veraz switch, Investigate SIP error codes and analyze Call Detail Records for clients to determine faults with call completion within the TDM network

 

·   Diagnose, isolate and resolve customer technical support requests

 

·   Trend and diagnose unusual / chronic network issues

 

·   Open vendor trouble tickets, on a variety of network issues, and escalate as needed until customer issue is resolved

 

·   Document issues, fixes and response times

 

·   Proficient in use of Phaseware and Proton ticketing software

 

March 2014-February 2015

Glow Networks

 

RF Drive Tester

 

·   Responsible for LTE shakedown testing using TEMS and QXDM

 

·                        Verifying upload and download speeds to ensure speeds are within the specified parameters

 

·                        Drive cell site radius clockwise and counterclockwise to verify sectors are handing over properly after cell site software upgrades are completed.

 

·                        Correlate and generate test results into a report sent to client to review.

 

·   Cluster Drives

 

·                        Responsible for driving site clusters while using multiple mobile devices to confirm upload/download speeds and ping testing.

 

 

March 2013-October 2013

WorldLink/Samsung

 

RAN Commissioning Engineer

 

·   Perform firmware/software and ROM updates to cell site equipment.

 

·   Complete status audit before and after commissioning of cell site.

 

·   Conduct acceptance testing of cell sites with field technicians to certify full functionality of site before release to commercial traffic.

 

·   Assist RF and Test Teams by Enable/Disable of User Defined Alarms, Change test frequencies for call testing, OCNS Testing, RRH and RET Troubleshooting.

 

·   Conduct VSWR and RSSI tests to confirm parameters are within acceptable range.

 

·   Ensure EAIU and all environmental alarms of cell site are tested and functioning properly.

 

·   Run daily alarm reports and provide information to market to prioritize site visits and rectify problems.

 

·   Facilitate bridge operations to provide support for site status, lock/unlock requests to for E911, CTTP, and CLA drive testing.

 

·   Review and compare Build Of Materials list to ensure cell site has proper inventory on location.

 

March 2011-March 2013

Ericsson/Metro PCS

 

Network Operations Center

 

·      Provide monitoring of multiple network elements including Nortel BSM and MTX, Samsung LTE, BSM, LSM-R, Ericsson LTE-OSS, Lucent OMP and 5ESS, Nortel and Ericsson HLRs and MSCs and voicemail platforms.

 

·      Monitor and maintain network systems to ensure SLA commitments are met.

 

·      Lead proactive testing to identify potential customer impacting issues.

 

·      Work with Field/Switch employees internally as well as various service providers and vendors to resolve site outages.

 

·      Provide support to field personnel according to the guidelines relevant to the reported event.

 

·      Document and escalate reported troubles as required; maintain contact with the customer and report status periodically through resolution of the issue.

 

·      Assist with crisis response, including coordination of bridge calls, submission of the appropriate notifications. Coordination with vendors, documentation of events and response, and participation in problem resolution.

 

·      Coordinate with multiple teams and customers to perform maintenance on systems and networks; maintain increased awareness of relevant monitoring during vendor or customer maintenance and document status and outcome.

 

 

July 2008-March 2011

Cricket Communications

 

Network Operations Center

 

·      Provide monitoring of multiple network elements including Nortel BSM and MTX, Samsung LTE, BSM, LSM-R, Ericsson LTE-OSS, Huawei BSM, Lucent OMP and 5ESS, Nortel and Ericsson HLRs.

 

·      Responsible for providing live trap and trace of cellular calls and provide Call Detail Records to law enforcement agencies.

 

·      Monitor network and ensure issues are addressed accurately and policy and process are followed.

 

·      Report systems and environmental issues to assigned personnel as directed by escalation process.

 

·      Provide support to field personnel to troubleshoot and resolve network outages.

 

·      Assist with crisis response, including coordination of bridge calls, submission of the appropriate notifications. Coordination with vendors, documentation of events and response, and participation in problem resolution.

 

·      Coordinate with multiple teams and customers to perform maintenance on systems and network.

 

 

 

September 2007-December 2007

Collaborative Technologies /Sprint Nextel

 

August 2004 –May 2005

T-Mobile

 

Drive Tester II, RF Engineering

 

·   Collect dive test data using Agilent, TEMS, EXEED Windcatcher and E911 data collection software.

 

·   Use post processing software Actix to determine the origin reported problems as well as find problem areas that were previously unknown.

 

·   Work closely with RF Engineers, Switch and Field Technicians as well as other departments to quickly and efficiently identify, address and resolve reported customer and employee problems within the wireless network.

 

·   Responsible for verifying channels and azimuth settings on new sites. Place multiple 911 calls to ensure functionality as well as drive the area of the new site to ensure calls processes without failure before releasing the site to commercial traffic.

 

·   Routinely drive areas encompassing all sites within a specific BSC to ensure proper working order of the wireless network.

 

·   Proficient in the use map software including Delorme Street Atlas, Microsoft Streets & Trips and Map Info.

 

·   Received EME Certification. Using EME Probe, verified that the proper safety regulations are in place at sites such as, access to the site (restricted or open), appropriate safety signage, and availability of a site safety plan detailing hazardous regions. 

 

 

October 2006-September 2007

Verizon Wireless

 

Technical Support Coordinator

 

·   Diagnose and resolve cellular technical issues.

 

·   Understand and communicate complex and technical information clearly and concisely to customers to troubleshoot network and handset problems.

 

·   Support a growing number of wireless/data products, and continuously demonstrate proficiency in product knowledge and call handling skills.

 

·   Proficient in the use of Remedy Trouble Ticket software to troubleshoot all reported problems.

 

·   Maintain accurate customer records, process changes and issue appropriate credits to customer accounts.

 

·   Act as a liaison between Technical Support and Network Personnel to help solve escalated customer issues.

 

·   Train new Customer Care and Technical Support Representatives on troubleshooting methods.

 

 

 

 

May 2005 - October 2006

Rightech/True Position

 

Drive Test Supervisor RF Engineering

 

·   Responsible for multiple Drive Testers to ensure all projects were completed on or before schedule.

 

·   Generate daily drive schedules per data provided by Optimization Engineers and Drive Test Support Specialists.

   

·   Provide Technical Support to drivers for Drive Test equipment as well as GSM and TDMA handsets.

 

·   Handle logistical issues for drivers and coordinate replacement equipment, ensuring drivers are staying within guidelines of the Travel Policy.

 

·   Managed training and development of new Drive Testers on a variety of equipment. This includes hardware as well as software used to gather drive data results.

 

 

 

Education

 

 

Graduated from Stratford High School in Houston, TX.

 

Enrolling in Associate's Degree program for Information Systems beginning in fall of 2015 at Collin College.